Roadside Assistance is a service provided by towing companies.  Most roadside towing companies are mom and pop owned shops that cater to their specific locality.  We bring all of these individually owned towing companies together to provide a nationwide network for safe, fast and reliable service.  We hand pick each and every tow and lock-out application sent.  We research them for insurance and professional reputation.  After careful scrutiny they become members of our nationwide towing and emergency service network.

Simple.  We are an online roadside assistance provider.  We do everything electronically.  We have no local branch offices, thus our overhead is extremely low.  We also have one mission, to provide roadside assistance services to people without trying to make a killing on each plan we sell you.  We figure low prices and reliable fast roadside service is what you are looking for.  So thats what we provide.  See a comparison chart of roadside assistance providers.

No! Never!  We have 3 simple service plans.  Our "Basic" service plan is for individuals or families that only have or want to cover one specific vehicle with emergency roadside assistance.  The "Premium" and "Ultimate" roadside assistance plans cover UNLIMITED amounts of vehicles in your household and up to 5 family members who live at that address.  All of our competitors charge per vehicle or per person.  Their original price for one person or vehicle may be close to ours but once you add your entire family the costs could add up to 2 or 3 times the cost for you and your family.  Here is a comparison chart of our roadside services.  Here is a comparison chart of eCarCare's roadside assistance services vs. our top competition.

99% of our roadside assistance members whether they be an entire family or a single vehicle user do not need to use emergency roadside services more than 3 times in a year.  Covering 4 roadside service calls per year should cover just about all of our customers adequiately.  This keeps you from losing hundreds in fees for potential service calls that you will probably never use.

Again, 99% of our roadside assistance members need service within 15 miles of their home.  So unlike AAA who only offers new members 3 miles of towing, we offer to pay up to $100 per service call which will get you approximately 30 miles of towing per service call.  For our members who are away on a road trip the 30 miles of towing will almost always get you to an ASE Certified repair facility.

In the highly unlikely event that a service call will exceed the $100 dollar limit, you simply need to make arrangements to pay the service provider for the balance of the bill.  This usually will involve a direct payment to the service provider with a credit card, debit card or cash.

First you must purchase one of our 4 roadside assistance plans.  We have set up a roadside assistance comparison chart to help you choose between our 3 personal plans.  In addition we also have a plan for commercial vehicles for vehicles that are registered to companies.

Second, there will be a 3 business day waiting period before you can call for our services.  This means if you buy a plan on Monday you will not be able to use it until Thursday.  If you buy a service plan on Friday you will not be able to use it until Wednesday of the following week.

Third,  When your vehicle gets stranded and needs service, call the toll free number on your contract or log in with your account information and the roadside assistance phone number will appear on the top of the eCarCare website in large red text.

You have 2 options.  

1. Wait until your plan auto renews on your annual sign up date.

2. Sign up for a new contract and it will begin 3 days from when you pay for a new policy.  This will be your new annual renewal date.  You must cancel your old contract or you will be billed for both service contracts upon the following renewal dates.  As it is possible to buy more than one service contract we will not that you do not intend to have more than one policy.

No!  This is not a reimbursement service.  The reason our costs for your plans are so low is because we pre-negotiate rates with preferred service providers.  We have our own dispatch facility and contracts with service providers across the United States and Canada to get you the fastest, safest and most reliable emergency roadside services available.  Becoming the best roadside assistance service provider starts with a great network of professional competent service providers.

Absolutely, while no one can assure 100% of the safety of your personal data, eCarCare uses Paypal to process its payments. The only information transferred is your name and address.  Your name and address can be found in any google search.  Your credit card information on the other hand is entered directly into Paypal's payment poral which uses the highest security standards in the world to encrypt the information you enter on their site.

No way!  The only information we send is to Paypal and our Dispatch Center.  All other information you enter in to eCarCare will never be sold or shared by us to any third party other than what is necessary to facilitate your transaction and to provide you with your emergency roadside services when you call in.